Tech Support & Troubleshooting

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PRO+2.0

How to Get or Upload Logs on CARLUEX PRO+ 2.0

1. When CARLUEX PRO+ 2.0 Connects to the Car but Cannot Enter the CARLUEX System This issue may be caused by compatibility problems. Log retrieval steps: Connect the CARLUEX PRO+ 2.0 to your car....

What to Do When YouTube Cannot Play in Full Screen on an Ultra-Wide or Ultra-Tall Car Display

When your car screen is ultra-wide or ultra-tall, the native YouTube app typically maintains the video’s original aspect ratio (e.g., 16:9). As a result, black bars may appear on the sides or top a...

How to Use CARLUEX PRO+ 2.0 to Sync the Front Screen to the Rear Screen

To sync the CARLUEX PRO+ 2.0 front screen content to a rear screen, follow these steps:    1. Connect the Type-C port of the CARLUEX PRO+ 2.0 to your car’s head unit.  2. Use an HDMI cable to conne...

How to Set the Time Zone on CARLUEX PRO+2.0

By default, the local time on CARLUEX PRO+ 2.0 will automatically sync when connected to the internet. However, if it does not update correctly, you can set it manually:   Go to Settings → More Se...

How to Enable Dark Mode on CARLUEX PRO+2.0

To turn on Dark Mode on your CARLUEX PRO+ 2.0, follow these steps:   Go to Settings → More Settings → Display → Dark Theme Tap the switch to enable or disable Dark Mode   Activating Dark Mode w...

How to Check the IMEI Number on CARLUEX PRO+ 2.0

To find the IMEI number on your CARLUEX PRO+ 2.0, follow these steps:   Open the Settings menu. Scroll down to locate the CARLUEX VERSION section. The IMEI number is usually listed below this sect...