Return & Refunds Policy

Refunds & Returns Policy

Returns are accepted within 30 days of your order’s delivery date.
Items must be in original condition, free of wear or damage.
All original components and any included gifts must be returned.
Example: PRO+ includes the device, packaging box, full cable set (with adapter), and user manual.
Only orders placed directly on our official website are eligible.

United States: A USPS return label can be provided upon request. The label cost will be deducted from your refund after the item passes inspection.
International Orders: Customers are responsible for return shipping. We cannot generate international return labels.

Email hi@carluex.store with your order number and proof of purchase to request a return authorization.
Unauthorized or unsolicited returns may be refused.

Refunds are issued to the original payment method after we receive and inspect your return.
If the original payment card is no longer valid, we are unable to complete the refund.
Inspection typically completes within up to 5 business days of receipt.

5. Restocking Fee (Important)

A non‑refundable 10% restocking fee applies to all approved returns.
Additional deductions or rejection may apply if inspection fails (e.g., missing components, physical damage, signs of heavy use). Rejected items are recycled and cannot be returned to you.

All CARLUEX multimedia smart box products include a 365‑day warranty against defects in materials or workmanship.
Warranty applies only to orders placed on our official website or Amazon store.
Warranty claims must be submitted within 365 days of the original order date and are subject to approval.
Each product is eligible for one warranty claim during the coverage period.

Lost or stolen devices
Vehicle incompatibility (please check our compatibility list or contact us before purchase)
Third‑party app issues (app performance is controlled by the app developer; we will assist where possible, but continued compatibility after app updates cannot be guaranteed)
Device suddenly stops working for reasons unrelated to power or overheating (e.g., vehicle manufacturers’ remote software updates affecting performance, which are beyond our control)
Devices already replaced by our team under warranty

Email hi@carluex.store with your order number, a description of the issue, and supporting photos or videos.
Our team will review your submission and confirm eligibility before proceeding.

If approved, we will provide a replacement unit or repair at no additional cost.
Warranty does not cover the cost of shipping the defective product back to us unless otherwise agreed.