Tech Support & Troubleshooting

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General Questions

Is It Necessary to Purchase a CARLUEX Remote+ for My CARLUEX Adapter?

No, purchasing a remote control is not required. It is completely optional. We recommend it mainly if your vehicle does not have a touchscreen, or if you simply prefer a more convenient way to inte...

Do I Need to Re-pair The Adapter Every Time I Use It?

No, there's no need to re-pair the adapter every time. Once it's correctly set up, your phone will automatically connect to the adapter when you start your vehicle. Source: Apple CarPlay Developer ...

Do You Offer Coupons or Discounts?

Certainly! We love celebrating holidays, and as a result, we periodically offer holiday coupons and discounts.  Be sure to subscribe to our email list to stay updated and receive notifications abo...

Will This Work in My Car?

The CARLUEX product (excluding the BMW version) is compatible with the vehicles listed below. If you prefer to search for your specific year, make, and model, you can do so using our Compatibility ...

What Apps Can I Have on CARLUEX Devices?

CARLUEX offers a range of devices, each with its own set of compatible apps. Here's a list of the apps you can have on different CARLUEX devices: Source: Android Auto official support. Source: App...

How to Get or Upload Logs on CARLUEX PRO+ 2.0

1. When CARLUEX PRO+ 2.0 Connects to the Car but Cannot Enter the CARLUEX System This issue may be caused by compatibility problems. Log retrieval steps: Connect the CARLUEX PRO+ 2.0 to your car....