Tech Support & Troubleshooting

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PRO PLUS

How to Set the Time Zone on CARLUEX PRO+?

To set the time zone on CARLUEX PRO+, follow these steps:   Access the "Settings" menu. Scroll up to enter the "System" section, where you'll find the "Date & time" area. Click to enter it. Cl...

How to Enable Dark Mode on CARLUEX PRO+?

To enable dark mode on CARLUEX PRO+, follow these steps:   Access the "Settings" menu. Use the search function to find the area related to "Dark Theme." Click to enter the Dark Theme settings. Tog...

How to Play Local Videos for My CARLUEX PRO+?

To play videos that you've downloaded, follow these steps:   Save the downloaded videos from your computer onto a micro-SD card. Please note that we support micro-SD cards up to 128GB in size. Ins...

How to Check the IMEI Number on Your CARLUEX PRO+

Checking the IMEI number is often required when you want to determine which SIM card you can purchase from your local carrier. To find the IMEI number on your CARLUEX PRO+, follow these steps:   A...

How to Set Up the Contacts You Want to Display on the Home Screen?

Displaying your recent or favorite contacts on the home screen is easy. Follow these steps:   Open "BT Phone" on the app screen. Click on the Contacts icon (usually the fifth icon on the left). Ma...

How to Adjust Screen Font and Icon Size on CARLUEX PRO+

To adjust the screen font and icon size on CARLUEX PRO+, follow these steps:   Access the "Settings" menu. Scroll down slightly or use the search function to find the "Display" section. Click on "...